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Notifying changes to the Authorised Email List

Changes to Authorised Email List process

ICBs now have responsibility for notifying PCSE of changes to the Authorised Email Lists (AELs) and updates to Pensions Online RFT users - the process for each is shown below.

Changes to GP Payments, Retirements or General Pensions AELs

Please note, a request to make a change to the GP Payments Retirements or General Pensions AEL can only be made for the same role. For example, Bed Data AEL contacts can only request a change for someone who needs the Bed Data role to be added or removed. 

  1. Email the change request to PCSE.Payments@nhs.net, with the contact’s name, email address, ICB and the role(s) they require.
     
  2. PCSE will validate the change request is from an authorised ICB contact, update the AEL and confirm the change request has been actioned to the requestor.
     
  3. If a change request is made by an unauthorised contact i.e. not on the current AEL, PCSE will inform the requestor by email that they do not have the necessary authorisation to make the request.

    We will provide details of the AEL contacts for their ICB for the relevant role, so the correct change request process can be followed.

Changes to ICB RFT users on Pensions Online

Please note, a request to make a change to RFT users on Pensions Online (POL) can only be made by an existing RFT user.

  1. Email the change request to PCSE.GPPAdmin@nhs.net, with the contact’s name and email address and the ICB name and EA code.
     
  2. PCSE will validate that the request has come from an authorised RFT user at the ICB, process the access request, and confirm the change request has been actioned to the requestor. The new user will be sent the log in details to (where applicable).
     
  3. If a change request is made by someone not unauthorised to use RFT according to the current AEL, PCSE inform the requestor by email that they do not have the necessary authorisation to make the request.

    We will provide details of the AEL RFT contacts for their ICB, so the correct change request process can be followed.
     
  4. Once the Pensions Admin Team have updated the RFT user access on POL, they will then forward the change request to the Payments Team. The RFT users AEL will be updated to reflect the change(s) requested by the ICB.