Important update
From 11 December 2025, the following changes have been made to our User Management process, to ensure improved security for all users and increased efficiency for organisations to manage their own access to PCSE Online.
- PCSE will only be able to provide User Administration roles.
PCSE will only provide user administration roles to nominated users. PCSE will no longer be able to provide any other roles. User administrators for each organisation should provide access for their users.
- Where there is no User admin at an organisation, PCSE will require an authorisation form to be completed and signed by a relevant person.
If an organisation needs a user administrator for any of the service areas, a form will need to be completed and authorised.
Please note, no changes will be made to any existing roles.
Overview
Access to PCSE Online is controlled by users at the practice who have user management or user administrator roles.
A user management role cannot register performers for PCSE Online.
There are four user management roles in PCSE Online that allow organisations to manage user access, permissions and roles for our online services.
These roles are:
- GPP Practice User Administrator
- PL Organisation Administrator
- Opto User Management (Organisation)
- Main Contact
If you have one of these roles, you are responsible for the user management of PCSE Online access within your organisation.
You can create new users, deactivate existing users and amend existing user permissions and personal details. Please click here to read more about the User Administrator roles and responsibilities.
If you are a primary care colleague who is unable to access PCSE Online, please speak to your organisation's main contact or user administrator and ask them to provide you with the appropriate access. PCSE can assist with the set up of the user management roles if you have no main contact or user administrator in place.
You can find out more about user management for each of our online services using the links at the top or bottom of the page.
Important:
PCSE Online is a financial system that is accessible through web browsers, therefore User Management is key to ensuring systems stay protected.
Having a User Administrator ensures that each organisation manages their PCSE Online users by providing them with roles to complete tasks. It is equally as important that PCSE Online access is removed as users leave or go on long term absence to ensure that no unauthorised access is granted.
PCSE Online should be treated as all other systems in your organisation and added to your onboarding and leavers process.
Support
Below you will find help and guidance for:
- creating, managing and deactivating users, assigning permissions to existing users across all PCSE Online services
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