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Contact us

Online enquiry form

The best way for primary care colleagues to contact us is to use our online enquiry forms - choose your service line below.

If you are a member of the public, you may find the following pages useful: 

Accessing medical records

Members of the public

Other ways to contact us


The PCSE Customer Support Centre is open from 8:00-17:00, Monday to Friday for all services.


Any mail, including any claim forms or returns currently posted to PCSE, should be sent our secure storage and distribution facility:

  • Primary Care Support England, PO Box 350, Darlington, DL1 9QN

If you wish to courier your documents to us, please note there is a separate address for courier firms to use:

  • Capita Intelligent Communications, Building 17, Units 2-6, Lingfield Point, McMullen Road, Darlington, DL1 1RW


If you feel the need to complain, please email us at:

We will respond to your feedback with a unique reference number to be used on future correspondence relating to the matter. A case handler will be assigned to your complaint who will update you on progress and contact you if we need any further information. 

We aim to resolve all complaints  within 40 working days, in line with PCSE Complaints Policy.

Media enquiries

If you are a journalist and have a media query relating to PCSE, please complete the form below. 

This form goes direct the Capita Media Relations Team and any customer enquiries about PCSE services need to be submitted using the enquiries form.

Please do not complete this form if you are a primary care colleague or a member of the public.